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Terms & Conditions

Product Information

Any product information provided verbally, written and on our website is for guidance only and given in good faith but without warranty. Whilst every effort is made to display as accurately as possible the colour and size of our goods, we cannot guarantee that your monitor’s display of any colour will accurately reflect the colour of the goods on delivery.  The Woodburner Showroom cannot account for all scenarios such as site conditions and skills of application and are supply only service. In any event we do not accept any liability whatsoever for the performance or non-performance of any goods beyond the value of those goods (for example, we shall not be liable in respect of wasted time or additional costs incurred by any person such as labour or scaffolding costs nor shall we be liable in respect of any alleged consequential losses of any person). 


Stove installation

We are a supply only company and are not responsible for storage of goods or installations. We recommend you contact a professional HETAS Certified installer to survey and install. We also recommend you plan to have your stove delivered at least 1 week before installation date.



All Prices shown are inclusive of VAT and Prices are subject to change without notice.  All orders are subject to availability.  We reserve the right to refuse to accept any order where there is an error in the description of the goods or the advertised prices.

The Woodburner Showroom reserves the right at any time to change or discontinue without notice, any aspect or feature of this website.


Price match requests

All Price Match request work on a like for like basis, with matched brand/type/age/condition. 

We reserve the right to refuse a price match request if the price match is unreasonable or if a link or quote is not sent to us clearly stating a cheaper price.

We do not accept price match request for auctions sites such as Ebay.




Delivery Charge for Stove Orders

All orders come with a Free Standard Delivery to the UK Mainland only. Highlands ,Islands and Central London may be charged extra.

Delivery Charges for Smaller Items

Orders bought without a stove will be charged at a standard rate for 3-5 day service

Next day delivery charge at increase rate.

Next Day delivery means next working day and items can be delivered any time between 9am and 5pm.

Next day delivery will only be dispatched on the day of order if placed before 11am and if in stock. We cannot guarantee next day delivery on all our items but will contact you if we are unable to do so.


Stock Availability

 Woodburner Showroom carries an amount of stock however; you can check stock availability by calling or emailing us. If in stock delivery takes 3-4 days. If item is not in stock it can take approx. 7-10 days.

In some cases where the item is out of stock with the manufacturers it can take 4-6 weeks or longer.  All availability times are estimates only and it is your responsibility to order in good time before installations dates.


Delivery of goods

Your goods will be delivered on a large vehicle usually 7.5 tonne with a tail lift. Please let us know, as soon as possible, if there will be a problem with access, so we can make alternative delivery arrangement.

We send all our goods by a haulage company and they will deliver the product to the house but will not bring the stove into your property due to insurance reasons. It is therefore your responsibility to arrange the necessary equipment or man power required in order to move the stove to the desired place.  Please note that if there are steps the haulage company will not be able to bring the stove to the door and a “kerb side” delivery will be necessary.

The driver will wheel the stove as far as they can as long as it is free from obstructions and a solid level ground, the drivers trolley does not work on gravel surfaces.

You must check the goods while the driver is still there. The driver is obliged to wait with you up to 15 minutes (for palletised goods only), whilst you unpack the goods. If the driver refuses to wait then please sign unchecked, and state that the driver refused to wait whilst you inspected the goods.

If you have checked the goods and they are found to be damaged, please mark this clearly on the delivery note. If goods are damaged please contact us as soon as possible as in some cases if it is severely damaged it is better to refused delivery.

If item is damaged we do need to have the damaged item back before sending out a replacement and this may take more time.


Please note that if a delivery is refused and sent back to us because delivery was not able to take place due to insufficient manpower at the delivery destination any refunds that are requested will be minus the return delivery fees of £100.


If you miss your palletised stove delivery at your pre-booked day, then re-delivery charges may apply.

If you are unavailable when package goods (e.g. fireside accessories) are delivered, the courier company will leave a note, explaining how to re-arrange delivery for a more convenient time.

If you cancel an order after it has been dispatched, we regret that you will be charged for the return delivery costs, even if the products have not reached your address.



When ordering through our website you will receive an order confirmation email and a phone call to let you know the stove is being dispatched. We may leave a voicemail message to confirm the stove is being dispatched if no one answers. If the item is not in stock you will receive a phone call to give you an idea of delivery times. We will need a valid telephone number for delivery or your order may be delayed.

We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.

We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.

We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.

Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.


Privacy & Security

To ensure security of fund transfer online payments may only be taken through our secure payment gateway.  All transaction information is encrypted as we do not store any payment details. We have done everything possible to prevent unauthorised access to your account or payment payment details.



Our liability to the buyer shall at no time exceed the price of the goods supplied. We shall be under no liability for any direct loss and/or expense or any indirect loss and /or expense suffered by the buyer or liability to third parties incurred by the buyer. Woodburner Showroom shall be under no liability whatsoever for any loss or damage whether direct or indirect resulting from the supply of goods. The contract between us shall be governed by the laws of Scotland.  Any dispute will be resolved exclusively in the Courts of Scotland.

We will not be liable for any loss of income, loss of profits, loss of markets, loss of reputation, loss of customers, loss of use, loss of an opportunity even if we had knowledge that such damages or loss might arise or for any indirect, incidental, special or consequential damages or loss howsoever arising including without limitation breach of contract, negligence, wilful act or default.

We are not liabile to fulfill any obligations towards you as a result of:

  • acts of god including earthquakes, cyclones, storms, flooding, fire, disease, fog, snow or frost;
  • force majeure including (but not limited to) war, accidents, acts of public enemies, strikes, embargoes, perils of the air, local disputes or civil commotions;
  • national or local disruptions in air or ground transportation networks and mechanical problems to modes of transport or machinery;
  • latent defects or inherent vice in the contents of the shipment;
    criminal acts of third parties such as theft and arson.


The Distance Selling Regulations provides you with a statutory right to cancel your order and receive a full refund for any home delivery item.

To cancel, you can email us or write to us at Customer Services within fourteen calandar days commencing the day after the day of delivery of your item(s), quoting your order number. You must take reasonable care of the item(s).


All images and designs used on this website are property of Woodburner Showroom or via the owners connect. You must not use, reproduce, modify or distribute images or content on this website in any form without written authorisation from us.

Breach of contract

We have the right to suspend or terminate any agreement if it appears to us in our absolute discretion to breach this agreement.

Applicable law

The laws of England shall govern the contract between us and any dispute between us will be resolved exclusively in the courts of England. English is the only language offered for the conclusion of the contract.


All our prices are inclusive of  VAT at 20%. Our VAT registration number is 09327737. We are happy to provide a VAT invoice at purchase or after by request. We are happy to provide goods with VAT deducted at source for residential customers in the Channel Islands. We happy to provide VAT deducted at source for our regular non-UK trade buyers only.